Working Style
Structured, documented, reachable.
Defined milestones, documented changes, concise technical communication. No surprises, no buzzwords.
Accountable roadmapsDocumentationSLA-based operations
Value
Structured, documented, reachable.
Transparent roadmaps
Goals, effort, and dependencies are written down.
Disciplined changes
Changes with approval, tests, and rollback plan.
Reachable experts
No call center—technicians who know your setup.
Typical Deliverables
Concrete implementation items we deliver end to end.
How we work
- Kickoff with priorities and risks
- Regular status updates (tickets, changes, incidents)
- Documented configurations and network plans
- Monitoring dashboards and reporting
- Handover with runbook and contact matrix
Process
Communication & control
- 1 Define responsibilities and escalation
- 2 Prioritize tickets and changes, set SLAs
- 3 Regular reviews and security/backup checks
- 4 Quarterly roadmap and budget alignment
FAQs
How do you document?
Runbooks, network plans, asset lists, password policies, and backup logs.
Which tools do you use?
Ticketing, monitoring, patch management, and CMDB—tailored to your environment.
How are changes approved?
Risk assessment with test plan and fallback. Maintenance windows are agreed upfront.
Next step
Working together across Hamburg and Northern Germany with clear SLAs and a documented setup.