Managed IT Services
Operations and support with named contacts.
We operate your infrastructure and workplaces. Patch management, monitoring, support, and documentation are included.
Value
Operations and support with named contacts.
Predictable response
SLA-driven support without endless queues.
Standardized environments
Clean baselines, structured updates, documented policies.
Transparent comms
Ticket status, changes, and maintenance windows are announced clearly.
Typical Deliverables
Concrete implementation items we deliver end to end.
Typical services
- User support with defined response times
- Patch and update management with change control
- Asset management and license overview
- Backup/restore tests and recovery drills
- Documentation and monthly reports
Process
Delivery in 4 steps
- 1 Kickoff with assessment, risk check, and target architecture.
- 2 Architecture, security concept, and roadmap with timelines and dependencies.
- 3 Implementation, testing, pilot, and documented handover.
- 4 Go-live, monitoring setup, responsibilities, and maintenance schedule.
Every project includes documentation: network plans, configurations, contacts, backup and emergency procedures.
FAQs
How does support work?
Tickets, phone, or remote support—with escalation paths for incidents.
How do you ensure transparency?
Status updates, change logs, and regular reports.
Can you replace an existing provider?
Yes. We plan handovers carefully to avoid downtime and document responsibilities.
Next step
Operate managed IT across Hamburg and Northern Germany with clear SLAs and a documented setup.