Monitoring & Maintenance
Meaningful alerts, predictable maintenance.
We define sensible thresholds, set up monitoring and alerting, and maintain patch windows with test and rollback plans.
Value
Meaningful alerts, predictable maintenance.
Signal over noise
Alert profiles by criticality, escalation logic, and ownership.
Planned maintenance
Patch windows, testing, and fallback agreed in advance.
Traceable changes
Every change linked to a ticket with testing and documentation.
Typical Deliverables
Concrete implementation items we deliver end to end.
Typical services
- Monitoring for servers, network, backup, and M365
- Alerting with escalation stages and on-call by agreement
- Patch management including testing and reporting
- Hardware checks (temperature, load, lifecycle)
- Change and maintenance logs
Process
Delivery in 4 steps
- 1 Kickoff with assessment, risk check, and target architecture.
- 2 Architecture, security concept, and roadmap with timelines and dependencies.
- 3 Implementation, testing, pilot, and documented handover.
- 4 Go-live, monitoring setup, responsibilities, and maintenance schedule.
Every project includes documentation: network plans, configurations, contacts, backup and emergency procedures.
FAQs
Which tools do you use?
Established monitoring stacks tailored to your environment.
How often do you patch?
Based on agreed rhythm and criticality—with testing and fallback.
Do we get reports?
Yes, monthly reports on alerts, patches, outages, and recommendations.
Next step
Set up monitoring & maintenance across Hamburg and Northern Germany with clear SLAs and a documented setup.